Privacy Policy

1. Who We Are

F&S Silver is a family-owned silver jewellery atelier based in Istanbul, Turkey. Our registered address is Zeytinlik, Yakut Sk. No 22/8, 34158 Bakırköy / İstanbul. When we refer to “we”, “us” or “our” in this policy, we mean F&S Silver.

2. Information We Collect

We may collect the following information when you interact with our website:

• Contact details — name, email address, and phone number when you submit an enquiry or contact form.
• Message content — the text of any message you send us through the website.
• Newsletter subscription — your email address if you subscribe to our newsletter.
• Usage data — anonymised analytics data such as pages visited, browser type, and device information collected through cookies.

3. How We Use Your Information

• To respond to your enquiries about our pieces and services.
• To process bespoke commissions and wholesale requests.
• To send you our newsletter if you have subscribed.
• To improve our website and understand how visitors use it.
• To comply with legal obligations.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business (e.g. hosting, email delivery), provided they agree to keep your information confidential.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry data is typically retained for up to 24 months. Newsletter subscribers may unsubscribe at any time.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent for newsletter communications at any time.
• Lodge a complaint with a data protection authority.

7. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, or destruction. Our website uses SSL encryption for all data transmitted between your browser and our servers.

8. Contact

If you have any questions about this privacy policy or wish to exercise your rights, please contact us at hello@fssilver.store.